Tech Mahindra, he is now writing a new chapter—as Founder and CEO of HumanizeTech.ai, a startup at the intersection of artificial intelligence and emotional intelligence.
1. Jagdish, thanks for taking the time. Let me start by saying we just launched MarTechAI.com—India’s first news platform focused exclusively on AI in marketing. While browsing through HumanizeTech.ai, what stood out to me was your pitch around “adding a human touch to AI.” What does that really mean?
Great to hear about MarTechAI.com, Brij—much needed in the current ecosystem. Now, to your question: as technology takes center stage—especially with cognitive, regenerative, and agentic AI taking over more decision-making processes—what we often miss is how those decisions are delivered and experienced by real people.AI will always have a data advantage. But there are three things that humans still bring to the table—empathy, listening, and experiential acumen. These aren’t stored in databases; they sit in people’s heads. The nuance of context, of how someone reacted in a real-world, emotionally charged situation—that can’t be coded easily. So, at HumanizeTech, our mission is to integrate that human element back into AI systems—not as a feel-good add-on, but as a core differentiator.